By downloading, installing and using our products and services, you agree and acknowledge that you have read and accept this Terms of Use in its entirety, and agree to be bound by its terms. These terms of service apply to all users, including users who have purchased extensions. If you disagree with any part of these terms then you may not access this website.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding your account password and for any activities or actions under your password, whether your password is with our service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Ownership

All content found on our website and throughout our products including images, documentation, support queries and any other information is our property and may not be redistributed without permission or consent.

Pricing

We reserve the right, at any time, to modify or discontinue, temporarily or permanently, support or any of our products with or without notice. Prices of all products are subject to change. Notice of price changes will be made on the site.

All products are sold as automatically recurring subscriptions that renew every year on the anniversary of the purchase date. This is applicable for all paid products, unless otherwise states; and the ones that come with a lifetime license which do not require renewals.

Licenses

Our products are licensed under the GNU General Public License (http://www.gnu.org/licenses/gpl.html) version 2.0 or later.

Our products might have “Unlimited Websites Usage” license which means you are allowed to use our products and its licenses on as many websites as you want. You can use our products for your own personal use or as part of a commercial project where you develop a website for your client.

You may not provide access to the installation of our products as a hosting service provider or a reseller, and you may not provide to others as part of a “Software As-a-Service” (SaaS). You may not bundle it and resell it as a commercial, off the shelf, license or product.

Warranty

Our products are provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Support and Updates

Support for Suki Pro plugin is only available for those who have purchased and currently have an active license of Suki Pro plugin. Free copies or expired licenses are not liable for support from us. After the license expired, the purchaser must renew their license in order to continue receiving support and updates from us.

Support and updates are provided as long as our products are actively in development. Should any one of the following occur, we will no longer be responsible for providing support for our products:

  • Suki and the whole project is officially shut down.
  • Suki or the parent company is purchased or bought out by another company.
  • WordPress is no longer actively developed.

Whilst we attempt to provide the best support possible for our products, we do not guarantee that any particular support query can, or will be answered to the extent, or within a timeframe that the inquirer is completely satisfied.

Refund Policy

We firmly believe in the quality of our products and services, but we understand that it might not work perfectly for everyone all of the time. If you are unhappy with your purchase, or you have an issue that we are unable to resolve that makes the system unusable, or feel that our product is not working as expected, you can request a refund using a support ticket under these conditions.

  • You are within the first 14 days of the original purchase.
  • No refund will be granted after the first 14 days of the original purchase.
  • No refund will be granted on license renewal payments.
  • If technical issue is the reason of your refund request, we might offer to resolve the issue.
  • Technical issues caused by 3rd party plugins or other software will not provide grounds for a refund.
  • By requesting and receiving a refund, you relinquish all ownership of your license and agree to cease the use of the product immediately.
  • Refunds will be offered at our sole discretion. We reserve the rights to reject a refund request if deemed necessary.
  • You can submit a refund request by opening a support ticket.

Termination

We may terminate or suspend access to our products and services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use our products and services will immediately cease. If you wish to terminate your account, you may simply discontinue using our products and services.

Our website may contain links to third-party websites or services that are not owned or controlled by us. We have no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party websites or services.

You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will notify you by posting an announcement on our website. What constitutes a material change will be determined at our sole discretion. You shall be responsible for reviewing and becoming familiar with any such modifications.

By continuing to access or use our products and services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using our products and services.

Last updated on February 12, 2021